We are 100% committed to making you happy. We check every order by hand before it goes out to make sure you get the best. If you have a issue with your order we are here to help.
The Case Warehouse Guarantee
If you discover a fault on any item(s) which you have received, please take a picture of the defect, and send this to us along with a short description of the issue. We will get back to you within 1 business day
To create a return
1. Read our Return policy below.
2. Download our return form > PRINT LABEL & INSTRUCTIONS.
3. Send the item back to us
- Please ship your return within 30 days of delivery.
- Item(s) must be unused and with the original packaging
- Returns on customized item(s) are no problem, you will not be charged a processing fee.
- Any shipping fee's paid on an order will not be refunded.
- Please allow 5-15 business days for your return to be processed.
- If you are based in the UK, please use the free return label attached to the return form to return your item(s).
- For customers outside the UK, customers are responsible for return shipping expenses.
If you want to exchange an item please create a return and place a separate new order for the correct item.