Returns & Exchanges

We are 100% committed to making you happy. We check every order by hand before it goes out to make sure you get the best. If you have a issue with your order we are here to help.  

The Case Warehouse Guarantee

If you discover a fault on any item(s) which you have received, please take a picture of the defect, and send this to us along with a short description of the issue. We will get back to you within 1 business day 

To create a return

1. Read our Return policy below. 

2. Download our return form > PRINT LABEL & INSTRUCTIONS

3. Send the item back to us

Return Policy

  • Please ship your return within 30 days of delivery. 
  • Item(s) must be unused and with the original packaging
  • Returns on customized item(s) are no problem, you will not be charged a processing fee. 
  • Any shipping fee's paid on an order will not be refunded. 
  • Please allow 5-15 business days for your return to be processed.
  • If you are based in the UK, please use the free return label attached to the return form to return your item(s).
  • For customers outside the UK, customers are responsible for return shipping expenses.

Exchange Policy

If you want to exchange an item please create a return and place a separate new order for the correct item.